Garanti Bank provides its SME clients a dedicated in-branch customer relationship manager who support clients in their banking needs. Now, these clients have access to a new service: Central Customer Service (Merkezi Müşteri Hizmetleri, or MHT). This new structure aims to provide clients a faster response to queries and transactions when the volume of requests is high
BBVA Compass RealTime ARP™ has been named the 2019 Innovator in Cash Management by Global Finance Magazine, as part of the publication’s annual The Innovators 2019 awards.
Multiple tech startups are disrupting the old guard and traditional way of doing things. Some people don't even step foot inside of a grocery store anymore, choosing to stock their fridge with an online app or website from their couch.
BBVA Group Executive Chairman Carlos Torres Vila was responsible for welcoming participants to the 87th edition of the Endeavor’s ‘International Selection Panel', which is currently taking place in Madrid. Entrepreneurs have a really important role: they can drive the society creating wealth and jobs, increasing competitiveness and fostering better use of resources," said Torres Vila.
In an article published a few months ago in'The New Yorker' the British writer John Lanchester explains that in order to write a novel about London, he had to begin by trying to understand “the world of money.” Although Lanchester isn't shy on culture – he grew up between Calcutta, Brunei, and Hong Kong; and was educated at Oxford – his reading about the economy required something of an effort.
Ricardo Forcano, BBVA’s Global Head of Engineering and Organization, participated in the Association for the Advancement of Management’s (APD in Spanish) session on Agile Organizations, where he presented how BBVA is transforming its organization and work methods. “It’s a constant learning process,” Forcano said, referring to BBVA’s efforts to incorporate the agile methodology across all of its central areas. As a result, the bank is able to provide its customers new solutions more effectively.
In recent months, BBVA Next Technologies has devoted some effort into researching tools and techniques for interpreting machine learning models. These techniques are very useful to understand the predictions of a model (or make others understand them), to extract business insights from a model that has managed to capture the underlying patterns of customers interest, and to debug models in order to ensure they make the right decisions for the right reasons.
In this article we will explain how we have applied these techniques to avoid deploying flawed models into production that seemed totally correct a priori according to standard validation methods.
Thirty years ago this month the internet came online giving consumers the ability to educate themselves on various products and services long before they ever spoke to an expert. For financial services, it signaled a shift in how bankers worked with customers.