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Innovation

Innovation

Every day, we ask our brains to make decisions, about what to wear, what to order, which shoes to buy, which route to take to work. Some of these decisions are made so automatically, we aren’t even aware we’re making them. Our brains do that on purpose — relying on shortcuts and preferences — to avoid the continuous ongoing stress of making the same decisions again and again.

Garanti Bank provides its SME clients a dedicated in-branch customer relationship manager who support clients in their banking needs. Now, these clients have access to a new service: Central Customer Service (Merkezi Müşteri Hizmetleri, or MHT). This new structure aims to provide clients a faster response to queries and transactions when the volume of requests is high

In an article published a few months ago in’The New Yorker‘ the British writer John Lanchester explains that in order to write a novel about London, he had to begin by trying to understand “the world of money.” Although Lanchester isn’t shy on culture – he grew up between Calcutta, Brunei, and Hong Kong; and was educated at Oxford – his reading about the economy required something of an effort.

Ricardo-Forcano-BBVA

Ricardo Forcano, BBVA’s Global Head of Engineering and Organization, participated in the Association for the Advancement of Management’s (APD in Spanish) session on Agile Organizations, where he presented how BBVA is transforming its organization and work methods. “It’s a constant learning process,” Forcano said, referring to BBVA’s efforts to incorporate  the agile methodology across all of its central areas. As a result, the bank is able to provide its customers new solutions more effectively.