Net Promoter Score, or NPS, is a metric that helps companies understand customer satisfaction and gauge customer brand loyalty. As metrics go, it’s a relatively simply one that calculates customer responses to the question, “On a scale of 0 to 10, how likely is it that you would recommend our company/product/service to a friend or colleague?".
Sustainability and Responsible Banking
Sustainability and Responsible Banking
BBVA Compass teamed up with Experian to give small business owners access to expert advice and insight at a recent national webinar. The online workshop was intended to help small business owners and entrepreneurs navigate the impact of the 2018 tax law change which may permit taxpayers other than corporations to deduct of up to 20 percent of their qualified business income from a qualified trade or business under the Tax Cuts and Jobs Act.
BBVA was recognized as a global leader for its corporate responsibility and social investment programs in the latest report of Giving in Numbers, published by The CEO Force for Good. The report is based on the largest survey in the field of corporate social responsibility (CSR), gathering data from 252 of the world’s largest companies. The report placed BBVA in the top 25% of the most socially committed companies.
World economic growth is causing energy consumption levels to skyrocket. According to forecasts, energy needs will expand by 30 percent between today and 2040. This new scenario calls for practices aimed at promoting the efficient use of energy. But, is society really aware of the importance of curbing energy consumption?
Not long ago, in Colombia, nearly half the population lived in poverty. In rural areas, the overwhelming majority. Ten years ago, the BBVA Microfinance Foundation made a commitment to change this reality by creating the country’s first microfinance bank, Bancamía, in collaboration with two non-governmental organizations (NGOs) – 'Corporación Mundial de la Mujer Colombia' and 'Corporación Mundial de la Mujer Medellín'.
A two degree limit on the rise of the earth’s temperature will not be enough to prevent the catastrophic effects of climate change. Extraordinary measures are therefore required to contain global warming, capping the increase to a maximum of 1.5 degrees before 2050. This is one of the main conclusions delivered by Peter Newman, professor of sustainability at Curtin University in Perth (Australia) during the opening session “Facing Climate Change” sponsored by BBVA and the Fundació Catalunya Europa.
More than 1,800 BBVA Compass employees -- plus another 250 friends and family members -- joined their BBVA co-workers across the globe to participate in the bank’s Week of Volunteering September 24-30. Employees across the footprint participated in 189 individual events, including Habitat for Humanity projects, food bank initiatives, community clean up efforts, and financial education workshops for individuals and small businesses.
More than 7,000 BBVA employees worldwide took part in some 325 acts of solidarity as part of the Global Volunteers’ Week celebrated in over 15 countries.
For the second year in a row, BBVA has been named among the 200 companies in the world most advanced in gender equality, according to the Gender Equality Global Report & Ranking. The ranking is carried out annually by Equileap, an organization created with the goal of promoting progress in gender equality on a corporate level.
Leading financial education experts and researchers gathered together in Buenos Aires to attend the second edition of the BBVA EduFin Summit. Over the course of two days, guests discussed the importance of financial literacy as a lever to promote the achievement of the UN Sustainable Development Goals. The 200 participants shared success stories and examples to illustrate progress and to underline the challenges that the sector is facing.