BBVA USA’s Global Wealth team saw a continued growth in customer satisfaction in 2019, reporting solid Net Promoter Score via its Voice of the Client Experience Program.
On Friday, January 31st, BBVA presented its 2019 results. The net attributable profit for the fourth quarter - excluding the impact from the goodwill adjustment in the U.S. - was 10 percent higher than consensus forecasts thanks to a higher net interest income and net trading income (NTI). In terms of the breakdown by geographic areas, Spain, Mexico and Turkey stand out for their strong performance.
Recurring revenues (net interest income and net fees and commissions) continue growing robustly, reaching a record high in 2019. According to BBVA Group executive chairman Carlos Torres Vila, the bank obtained outstanding results despite a macroeconomic environment that was more complex than expected. “Looking toward the future, at BBVA, our goal will be to dig deeper into our strategy, integrating the interests of customers, employees, shareholders and society as a whole, balancing economic, social and environmental perspectives in everything we do,” he indicated.
BBVA Group earned €4.83 billion excluding one-time items in 2019 (+2.7 percent from the previous year), the highest figure since 2009. The results were driven by an increase in recurring revenue and the containment in operating expenses. Including the impact of the goodwill adjustment at its U.S. franchise in 4Q19 and the capital gains from the sale of BBVA Chile in 2018, the net attributable profit declined 35 percent yoy, to €3.51 billion. The bank is to propose for the consideration of the competent governing bodies a gross cash dividend of €0.16 per share to be paid in April 2020, maintaining the same amount as the previous year.
A company’s shareholders — ultimately the company’s owners — expect the company to create value that they can eventually recognize. Can the generation of shareholder value be measured? Which metric is a better indicator: book value or tangible book value?