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Fintech

Fintech

Technologies such as artificial intelligence, blockchain and APIs continue to dominate the forecasts of the leading experts in the fintech sector. However, there are some new caveats for 2018, due to regulatory pressure. As the digitization of financial services gathers force, BBVA stands among the banks that have invested most in their digital transformation.

The new technologies, and their presence in everyday life, are radically changing the way we look at entertainment, social relationships and work. They have also created new professions that do not yet have a set educational pathway, such as videogame developer.

Garanti Bank’s online banking service was named second best in Europe by Forrester, one of the most influential research and advisory firms in the world. The Turkish bank also earned a best-in-class mention for facilitating daily banking operations, such as viewing recent transactions, checking account balances or moving money.

The strategic commitment of the most dynamic banks to digitization is played out in several areas: the competition for talent, new technologies, the creation of their own fintech companies, agreements with startups, etc. The success of this strategy, which aims to improve customer experience, cannot be measured in the short term.

BBVA Spain earned the highest overall score in Forrester Research report, entitled “2017 Online Banking Functionality Benchmark.” Forrester analyzed 13 European retail banks’ secure websites for the report, including institutions in the United Kingdom, France, Turkey, the Netherlands and Italy. BBVA’s Turkish bank, Garanti, was also ranked second on the list. BBVA also received the highest overall score in Forrester’s July report “Global Mobile Banking Benchmark 2017.”