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Fintech

Fintech

Last year was a big year – the best year, in fact – for BBVA Compass Retail Banking.  

The retail bank unit, with a 644-branch network, not only realized its best year ever in customer growth, nearly doubling growth from the prior year, it also ramped up productivity and achieved record profits. And if that weren’t enough, the team tripled its in-branch mobile demos, reached the top level of retail network and mortgage origination Net Promoter Score (NPS) and improved workflow both inside and outside the branch.

Google recently obtained a payment license in Ireland and Lithuania in order to offer payment services. Alipay, the financial division of Alibaba, received a similar license in Luxembourg. Facebook has had one since 2017. These licenses open the door to Internet giants operating as payment service providers across Europe, allowing them to manage card payments and transfers, for example. Is this merely the first step to them becoming banks?