Close panel

Close panel

Close panel

Close panel

Behavioural sciences

28 Aug 2023

BBVA has relied on behavioral economics techniques to encourage employee participation in cybercrime training. The messages conveyed through the use of these techniques have effectively doubled interest in the course and, in some cases, increased course attendance by up to 70%. The initiative, which has been recognized by the Global Association of Applied Behavioural Scientists, will succeed in making the bank’s regular cybersecurity messages to its customers more effective.

01 Mar 2021

We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.

14 May 2020

A BBVA Research study leverages big data technology to monitor worldwide media treatment of COVID-19. Analyzing more than 80,000 online news publications in more than 100 languages, the study concludes that both the extent of news coverage and its sentiment provides valuable information about the pandemic's development and the degree to which it impacts the economy and politics. Furthermore, a correlation between increased number of infections and ‘media stress’ has been observed.

25 Feb 2020

Everyone leaves a online footprint that could be easy to find, simply from being a member of a digital society. But by being aware of one’s footprint and learning how to control it, cyber criminals will have a much harder time finding possible victims. Here is some advice to do so.

23 Oct 2019

Data available in physical format represent an important source of information for cybercriminals - things like passwords written on paper or cards, as well as information susceptible to theft that moves through social networks and computers. Here are some of the different social engineering techniques designed to extract information available in non-digital format.

09 Sep 2019

Internet shopping is more and more common: grocery shopping, movie tickets, airline travel, and more. Shopping online has become habitual day-to-day practice, though occasionally potential buyers leave themselves open to fraud or data theft. The following cybersecurity tips serve to reduce the risks associated with card payments on the Internet.

24 Jul 2019

12 Jul 2019

Decision making can be psychologically, emotionally and sometimes even physically exhausting. That’s why all of us have created mental shortcuts, biases, and preferences that help us make decisions. While this can save us time and fatigue, it doesn’t always help us make the best decisions.

09 Jul 2019

We humans have a history of finding faster, simpler, more efficient ways of doing things. Over time, we’ve sped up every process from building a car to ordering a pizza online.  So it’s really no surprise that we’ve also established thought processes to help us wade through all the information we encounter and make decisions more quickly.

14 May 2019

Every day, we ask our brains to make decisions, about what to wear, what to order, which shoes to buy, which route to take to work. Some of these decisions are made so automatically, we aren’t even aware we’re making them. Our brains do that on purpose -- relying on shortcuts and preferences -- to avoid the continuous ongoing stress of making the same decisions again and again.

25 Feb 2019

08 Jan 2018

23 Oct 2017

Last week BBVA announced that AI-based personal money manager startup Change had won its Open Talent Global award for best fintech idea. Change, an Israeli outfit that works in the U.S. and Canada, uses artificial intelligence to help customers keep track of their money, giving them a nudge via an SMS when they are overspending.

04 Oct 2017

BBVA’s Group Executive Chairman said that developing the best banking application in the world (according to Forrester) has been a work that “has taken many years.” To get to this point, Francisco González underscored that “the most important thing was when we adopted ‘agile’ work methodologies that allow us to deliver upgrades every three months.” The application helps customers make better financial decisions and manage their financial lives better. Ultimately, he stated, we “want to be the best adviser of our customers.”

15 Sep 2017

21 Aug 2017

Under 30, entrepreneurs and digital. This are the common traits that define the young Europeans chosen by Forbes magazine in its '30 Under 30' list. A mobile navigation aide for the visually impaired, a meal kit delivery platform, a t-shirt that allows users to peek inside the human body, a nightlife finder in London... Many tech-related projects that deserve special attention.  Here we take a look at a few of them.

26 Jul 2017

06 Jun 2017

BBVA’s Global Head of Customer Solutions, Derek White, explained this morning that “It’s not longer about products, but about helping customers with their financial lives.” White participated in MoneyConf’s panel “Competition makes you smarter: Customer Centric banking,” where he exchanged ideas with Zopa CEO Jaidev Janardana and moderator Andrea Rexer, finance editor at Süddeutsche Zeitung.

01 Mar 2017

Francisco González, Group Executive Chairman of BBVA, presented the book The Next Step: Exponential Life in an event held at the Massachusetts Institute of Technology,  This work collects the insights of twenty of the world’s most authoritative voices in a number of fields, analyzing the tremendous opportunities – and the risks and uncertainties – that the so-called “exponential technologies” will bring to humanity

17 Feb 2017

14 Feb 2017

10 Feb 2017

07 Feb 2017

24 Jan 2017

12 Jan 2017

10 Jan 2017

05 Jan 2017

2016 have brought a quantum leap for society in the adoption of new technologies. Slowly but surely biometrics, virtual reality, domotics and cryptocurrencies are making inroads in consumers' daily activities, and many of the advances predicted in "Back to the future" are now a reality. What's in store in 2017?

19 Dec 2016

How should machines learn to make the most out of the data they handle? Based on how scientists answer this question, they can be grouped into five tribes. They all see themselves capable of finding a master algorithm capable of discovering knowledge from data, with huge implications for everything we do.

24 Aug 2016

14 Jun 2016

The possibility of obtaining more efficient algorithms than people is not science fiction. It’s an area of work that has recently been making major progress and is now being applied to the financial industry, as confirmed at the roundtable on artificial intelligence and machine learning at the last IIF Spring Meeting’s, held in Madrid and sponsored by BBVA.