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Responsible banking

10 Nov 2023

The surge in online banking has heralded many benefits for customers who insist on being able to bank wherever and whenever they choose. However, the digital revolution has been harder for many older customers, who are not very Internet savvy, and for those living in villages and rural parts of Spain. Moreover, customers finding it hard to keep up with their payment obligations need solutions, such as tailoring installments to their payment capacity or having their loan refinanced. Banks have reacted to these social demands and are stepping up to the challenge.

09 Jun 2022

31 May 2022

01 Apr 2022

28 Feb 2022

BBVA allocated €106.3 million to social programs and initiatives that benefited 44.2 million people in 2021. This figure accounts for 20% of total planned expenditure, as announced in the Bank's Community Commitment for the period 2021-2025 (€500 million). In the first year of the period, 45% of the goal of reaching 100 million people has almost been achieved.

02 Dec 2021

26 Nov 2021

11 Nov 2021

BBVA’s Turkish franchise is a leader in sustainable finance in its sector and plays an important role in the country’s development. In response to an invitation from the Ministry of the Environment, Urbanization and Climate Change, Garanti BBVA Vice President Ebru Dildar Edin analyzed the current status of sustainability in the world and the importance of the financial sector to support the transition toward a more sustainable economy.

18 Oct 2021

04 Oct 2021

The BBVA Center for Financial Education and Capability has published the 2021 EduFin Position Paper, a document that represents the Center’s position on the current state of financial education at a global level. This report highlights the role of financial education and its challenges in contributing to a more sustainable society in the post-COVID recovery phase. According to the study, digitization and financial inclusion will be key. Its publication coincides with Spain’s Financial Education Day, which is celebrated on October 4 with the slogan ‘Your finances, also sustainable.’

22 Sep 2021

23 Jun 2021

The COVID-19 pandemic has further accelerated the implementation of new forms of flexible working, for which digital transformation has been key. Thousands of workers have had to convert their homes into places of work, almost overnight. This fact has affected the work life balance, and it became of utmost importance in an ecosystem where work and life were sharing space, to facilitate that balance.

23 Apr 2021

29 Mar 2021

26 Mar 2021

One year after the outbreak of the health crisis in Spain, we spoke to some of the leaders in the fight against the virus to find out how aid was mobilized. In the case of science, researchers consider this aid “essential for the research of this pandemic.” Three and a half million people have benefited from the global plan that BBVA launched in March 2020, ‘Social Response to COVID-19’. The money has been used to purchase medical equipment, support vulnerable groups and for research on the disease.

24 Mar 2021

BBVA has invested €91.4 million in financial education programs that have benefited 29.2 million people (almost the equivalent of the population of Peru) since 2008, the year in which it launched its Global Financial Education Plan. On the occasion of the European Money Week and Global Money Week celebrations, BBVA also announced that in 2020 it devoted a total of €2.7 million to fund these initiatives that contribute to promoting financial health among communities.

16 Mar 2021

11 Mar 2021

BBVA increased its investment in social programs and initiatives by 25 percent, from €113.8 million in 2019 to €142.2 million in 2020, directly benefiting 12.2 million people. Additionally, the institution has promoted access to various training platforms to more than 15.6 million people. In 2020, BBVA's social initiatives reached a total of 27.8 million people in countries where the Group is present.

10 Mar 2021

Placing the core values of its corporate culture at the heart of its banking activities, Garanti BBVA issued its Integrated Annual Report 2020 with the concept "The Meaning We Attach to Words". Integrating the real life reflections of its commitments to the society alongside economic indicators in its legal annual reporting, Garanti BBVA also describes the sustainability principles it has implemented in the process.

05 Mar 2021

04 Mar 2021

The many manifestations of COVID-19 have made us susceptible to associating any of its wide-ranging symptoms to the virus and we forget that other conditions still exist and need to be tended to. More worrisome is the fact that globally, public health measures to control the pandemic, including mobility restrictions and prioritization of COVID-19 treatment, coupled with the economic crisis that is producing an increase in poverty, has made it even more challenging for low-income patients to access treatment in a timely manner. In Latin America, according to Pfizer, the number of medical consultations  and oncological visits nearly halved. Moreover, in the region, having medical coverage and access to basic health care is limited to very few people.

26 Feb 2021

For yet another year, the Organization for Economic Cooperation and Development (OECD) has published the data reported by nearly 40 of the largest foundations in member countries of the Development Assistance Committee (DAC), to showcase the impact of private philanthropy. For second year running, the BBVA Microfinance Foundation (BBVAMF) ranks as the leading contributor to development in Latin America, and the world's second, next to the Bill and Melinda Gates Foundation.

12 Feb 2021

In 2020, BBVA launched its 'COVID-19 Social Response Plan' with €35.7 million to help society at large. The funds were primarily used to purchase medical equipment to support public health systems. In addition, the bank collaborated with a variety of different organizations to support vulnerable groups, and promoted research on the disease and its side effects. More than 3.5 million people directly benefited from these initiatives, rolled out on top of another batch of measures implemented to support clients and customers, including payment deferrals and government backed loans.

11 Feb 2021

09 Feb 2021

08 Feb 2021

27 Jan 2021

How do you know if a banking product is sustainable and contributes to the protection of the environment? In 2020, 26 banks including BBVA, tested how the European Union's taxonomy on sustainable activities could be applied to core banking products. Common criteria for determining which products are sustainable could allow banks to drive sustainable financing for the entire economy.

31 Dec 2020