Close panel

Close panel

Close panel

Close panel

Digital banking

03 Aug 2020

28 Jul 2020

27 Jul 2020

20 Jul 2020

“Hello, I’m Blue, the BBVA virtual assistant. What can I do for you today?” This is how the first virtual assistant developed entirely by BBVA introduces itself. The newly launched virtual assistant responds to more than 100 customer requests among the 800 features that are integrated in the BBVA app. This makes Blue the most comprehensive virtual assistant on the market. The new tool takes advantage of natural language processing (NPL) and machine learning, which facilitates both voice activated and text-based customer interaction with the app.

10 Jul 2020

02 Jul 2020

01 Jul 2020

30 Jun 2020

24 Jun 2020

22 Jun 2020

BBVA in Spain’s mobile banking app adds an average of 60 new features every year. Users especially appreciated the ability to manage their finances on the app during the lockdown. They also value the channel’s speed – the app opens in just two seconds – and how easy it is to use.  Bank customers gave the app a score of 4.7 on Google – the highest in the industry and close to the maximum score of 5. The app reached this score after the outbreak of the pandemic, when it became and essential tool.

18 Jun 2020

09 Jun 2020

29 May 2020

BBVA’s CEO sat down with Turkish news agency Anadolu to discuss the current scenario facing Turkey’s economy and banking system. Onur Genç expressed his optimism regarding Turkey’s progress at the economic level and considers that banks are in good shape to face this crisis. Digitization, in his opinion, will be key for banks in the current scenario. In this sense, he cited Garanti BBVA as an example of a digital leader, with almost nine million digital customers, eight million of whom are mobile.

20 May 2020

BBVA, in partnership FinIQ, a market leading fintech company, is announcing the launch of BBVA epricer, a website for its equities and credit linked structured products. The website is designed to help professionals structure and obtain prices for equity and credit linked investment products that aim to either provide an enhanced yield or exposure to the underlying investment. In the current environment, where remote work has become the new normal, the website provides a digital channel for BBVA clients to request from the simplest to the most exotic investment proposals.

19 May 2020

14 May 2020

BBVA now has more than 500,000 customers registered exclusively through digital channels in Spain: more than 50% did so via cellphone. In 2016, BBVA launched the option of becoming a customer using a ‘selfie’, boosting acquisition of new customers via digital channels. This service and the other alternatives that BBVA offers to users to become customers has become more important than ever after the outbreak of the pandemic and the state of emergency, which advises against travelling.

12 May 2020

11 May 2020

27 Apr 2020

07 Apr 2020

25 Mar 2020

24 Mar 2020

23 Mar 2020

06 Mar 2020

02 Mar 2020

26 Feb 2020

For more than 20 years, Garanti BBVA has been leading and actively contributing to the development of Internet and mobile banking in Turkey. Last year was full of advances, prompting research firm Forrester to name Garanti BBVA’s mobile application as the second best in the world, only after BBVA Spain’s application.

12 Feb 2020

BBVA’s Executive Board Member analyzed in Frankfurt the main challenges that Europe will face in the decade ahead and how they will affect banks. José Manuel González-Páramo noted that, on top of political and economic challenges, Europe will need to tackle “the double disruption that digital transformation and climate change will bring” and which will impact not only its economy, but also its financial institutions.

05 Feb 2020

31 Jan 2020

27 Jan 2020

16 Jan 2020

14 Jan 2020

09 Jan 2020

08 Jan 2020

As part of Garanti BBVA’s goal to enhance customer experience on the go, the bank is now offering customer service on a corporate WhatsApp account. The new WhatsApp service allows customers to resolve their problems quickly and get detailed information on the bank’s products and services  – all on a channel they already use on a daily basis.

07 Jan 2020

03 Jan 2020

Garanti BBVA Executive Vice President Didem Dinçer Başer joined the Women in Technology (Wtech) Association at their inaugural event, ‘Human Diversity in Technology.’ The Wtech Association aims to increase the number of women in technology by helping them fulfill their potential and advocating for equal opportunities. Didem Dinçer Başer participated in a panel entitled ‘Future with Technology’ where she discussed the future of digital banking and ever-changing customer expectations.

18 Dec 2019

17 Dec 2019

Forbes contributor Blake Morgan highlighted in a recent article that digital transformation and customer experience go hand in hand. She goes on to share 100 statistics that demonstrate the growth and importance of digital transformation and its impact on customer experience, as well as the digital challenges and opportunities that companies are likely to face in the future.

16 Dec 2019

13 Dec 2019

The Garanti BBVA mobile application uses biometric authentication technology to provide customers a better user experience and increased security. The bank’s customers’ warm response — registering more than 800,000 activations using iris recognition per month— validates the bank’s investment in the technology.

12 Dec 2019

04 Dec 2019

03 Dec 2019

BBVA has achieved a critical milestone in its drive towards digital banking after passing the 50 percent mobile banking tipping point for customers. The news means more than half of BBVA’s active customers worldwide now engage with the bank via mobile devices, and through mobile channels like its world-leading mobile banking app.

26 Nov 2019

20 Nov 2019

Global Finance magazine has recognized BBVA as the Best Foreign Exchange (FX) Provider in Latin America for the third year in a row. The 2019 World’s Best Foreign Exchange Providers awards were presented on November 19 in London. The publication also presented BBVA awards for the best FX services in its franchises in Peru, Argentina and Spain.

What were the hottest digital transformation trends in banking in 2019? Which ones should we keep an eye on in 2020? The banking sector’s interest in the latest developments in cyber security, computing or gamification grows day by day. For disciplines such as ‘pentesting’, quantum computing or development with the Unity engine, the future looks bright.

18 Nov 2019