14 Oct 2020
BBVA has launched Aqua, a new line of pioneering credit cards in Spain which feature a dynamic CVV code and do not contain card numbers (PAN) or expiration dates printed on them. This reinforces security both for its digital and physical versions since not having this data prevents possible fraudulent use of them. In addition, BBVA´s app has renewed the entire payment experience to make it easier for the customer to manage their expenses and order the services it offers based on their use. The bank is already working to launch this mobile experience in other countries.
08 Oct 2020
30 Sep 2020
Garanti BBVA earned three Stevie awards, the prestigious prize conferred to the most successful enterprises and executives from the international business community.
29 Sep 2020
Azlo, a provider of digital banking and business services for small businesses, is seeing a surge in new account openings in 2020 in the midst of the “Covid Economy” that is spurring new entrepreneurs into action. The digital business banking service—built from day one to serve the needs of small business owners—today announced it has doubled its customer count, year-to-date, and is launching a new subscription service, Azlo Pro, designed to further meet the needs of entrepreneurs around the U.S. by saving them time and money.
18 Sep 2020
On May 25, 2020, the General Data Protection Regulation celebrated its second year of entry into application. As envisaged in the standard itself, the European Commission performed an assessment on its application and functioning over this period of time, taking into account the feedback provided by associations, companies, consumers and EU institutions. The commission has finally released the corresponding findings, which concludes that, on top of having a very positive impact, the COVID-19 crisis has demonstrated that the Regulation is prepared for the new digital age
17 Sep 2020
BBVA USA has been honored by Global Finance as one of the World’s Best Corporate/Institutional Digital Banks in North America for 2020.
14 Sep 2020
Speaking at IIF Digital Interchange meeting, BBVA Group Executive Chairman Carlos Torres Vila said that the lockdown as a result of the pandemic boosted pre-existing trends toward the adoption of new technologies, towards digital. In his opinion, digital inclusion suppports all types of inclusion: educational, social and economic. That is why society needs to make an effort to ensure that no one’s left behind. “I think what stands out is the need for a more sustainable and a more inclusive economy. For this, we need a policy and regulatory environment that fosters innovation,” he noted.
11 Sep 2020
The wealth management sector is a unique area of the financial industry. Like two merging streams, it can easily blur the lines of consumer and business banking, and mix it into a quickly moving entity that changes at every curve.
02 Sep 2020
Blue is pleasant, patient, and able to put itself in the shoes of others. It loves talking to humans and is always willing and ready to help customers. And it wants to learn lots of things in order to become even more insightful. These are just some of the personality traits that characterize BBVA’s new voice assistant, which came to life out of a complex process that factored even the most minor details.
28 Aug 2020
In 2016, U.S. consulting firm Gartner predicted that by 2020 the average citizen would have more conversations with bots than with his or her spouse or partner. They were not far off. Virtual assistants are increasingly present and integrated in our daily lives. If a few years ago it was strange for us to talk to robots, it is now commonplace to ask Siri what the most popular pop song is, to get help from Alexa on making a cheesecake, or asking Cortana the fastest way to get from point A to point B. Virtual voice assistants are increasingly more human, but with something in common: their sex.
24 Aug 2020
19 Aug 2020
BBVA Garanti has become the first bank worldwide to complete integration of the new SWIFT GPI pre-validation service, an international money transfer service developed by SWIFT. Controlled testing of the service is ongoing.
03 Aug 2020
BBVA USA today announced that it is collaborating with Google to offer consumers a digital bank account through Google Pay, continuing its focus on innovation in the financial industry.
28 Jul 2020
BBVA’s Turkish unit has been recognized as the ‘Best Retail Bank’ in the country for six consecutive years. It has also been named ‘Europe’s Best Retail Bank’ for the third time.
27 Jul 2020
BBVA is the first bank in Spain to allow zero-touch cash withdrawals from its ATMs, called ‘contactless ATMs’. This new way of accessing cash not only streamlines the process, it also provides additional protection to customers during times of pandemic.
20 Jul 2020
“Hello, I’m Blue, the BBVA virtual assistant. What can I do for you today?” This is how the first virtual assistant developed entirely by BBVA introduces itself. The newly launched virtual assistant responds to more than 100 customer requests among the 800 features that are integrated in the BBVA app. This makes Blue the most comprehensive virtual assistant on the market. The new tool takes advantage of natural language processing (NPL) and machine learning, which facilitates both voice activated and text-based customer interaction with the app.
16 Jul 2020
True to its commitment to deliver the best services to its customers, BBVA has become the first financial institution in Spain to roll out a seamless 100% online account switching process that allows customers to bring their bank accounts from other banks to BBVA. In most cases the process can be completed without any additional paperwork. The ‘Cambio de banco (Switch Banks)’ digital tool automates all the steps involved in the account switching process, including the updating of all direct debit, credit, and billing arrangements and shutting down the old account, in a seamless process that saves users the need to visit any branches of the BBVA or their former bank’s networks.
10 Jul 2020
02 Jul 2020
Today, a group of 16 major European banks from five countries (Belgium, France, Germany, the Netherlands and Spain) paved the way for the future launch of the European Payments Initiative (EPI).
01 Jul 2020
solarisBank, the German technology company with a banking license, has today announced a fresh €60 million investment injection to enable it to continue its growth plans.
30 Jun 2020
With BBVA set to open 15 new branches across Texas in early 2021, the bank enters a new era that blends digital banking with face-to-face interactions even further.
BBVA USA announced today that it has received approval to open 15 new branches across Texas, the bank’s largest market in its U.S. footprint.
24 Jun 2020
BBVA USA today announced the launch of two digital updates designed to strengthen financial freedom. The bank launched its new mobile banking app, Mobile 9.0, and expanded transaction detail screen in mobile and online banking, both aimed at leveraging the bank’s technology expertise to provide a better experience and more control for customers.
22 Jun 2020
BBVA in Spain’s mobile banking app adds an average of 60 new features every year. Users especially appreciated the ability to manage their finances on the app during the lockdown. They also value the channel’s speed – the app opens in just two seconds – and how easy it is to use. Bank customers gave the app a score of 4.7 on Google – the highest in the industry and close to the maximum score of 5. The app reached this score after the outbreak of the pandemic, when it became and essential tool.
18 Jun 2020
Reliability, convenience, sustainability, trust, and security are key words consumers and businesses want to associate with their bank. The best example of where these words blend to one concrete concept in the banking industry is in data and technology.
09 Jun 2020
Compulsory quarantine due to COVID-19 has led to increased use of digital channels, especially mobile banking services, as can be seen in the BBVA franchises in South America.
29 May 2020
BBVA’s CEO sat down with Turkish news agency Anadolu to discuss the current scenario facing Turkey’s economy and banking system. Onur Genç expressed his optimism regarding Turkey’s progress at the economic level and considers that banks are in good shape to face this crisis. Digitization, in his opinion, will be key for banks in the current scenario. In this sense, he cited Garanti BBVA as an example of a digital leader, with almost nine million digital customers, eight million of whom are mobile.
20 May 2020
BBVA, in partnership FinIQ, a market leading fintech company, is announcing the launch of BBVA epricer, a website for its equities and credit linked structured products. The website is designed to help professionals structure and obtain prices for equity and credit linked investment products that aim to either provide an enhanced yield or exposure to the underlying investment. In the current environment, where remote work has become the new normal, the website provides a digital channel for BBVA clients to request from the simplest to the most exotic investment proposals.
19 May 2020
BBVA’s Turkish franchise has improved the landing page of its Garanti BBVA Mobile app with an improved design and new digital banking features.
14 May 2020
BBVA now has more than 500,000 customers registered exclusively through digital channels in Spain: more than 50% did so via cellphone. In 2016, BBVA launched the option of becoming a customer using a ‘selfie’, boosting acquisition of new customers via digital channels. This service and the other alternatives that BBVA offers to users to become customers has become more important than ever after the outbreak of the pandemic and the state of emergency, which advises against travelling.
12 May 2020
BBVA in Switzerland has launched a new online platform in record time, targeting prospective customers who are interested in opening an account. They can now confirm their identity over a video call and digitally sign the contract required to open the account.
11 May 2020
27 Apr 2020
When the pandemic relief legislation known as the CARES Act passed in late March, BBVA USA recognized that an online application for the Act’s Payroll Protection Program (PPP) would be the best way to expedite funding and ensure the safety and health of its customers and employees.
07 Apr 2020
Simple,a subsidiary of BBVA USA, today announced another addition to its rapidly growing list of products and features for its online customers with the launch of its No-Penalty CD.
25 Mar 2020
24 Mar 2020
BBVA’s Turkish franchise is launching new measures to protect the health of employees, customers and society, while tackling the possible economic challenges generated in Turkey by coronavirus.
23 Mar 2020
Garanti BBVA, BBVA’s Turkish unit, has implemented a series of proactive measures to address the coronavirus pandemic, currently affecting 176 countries in the world. Garanti BBVA considers the health of its employees’, their families’, and society at large as its most important priority.
06 Mar 2020
A new survey by BBVA owned SME digital banking specialist Holvi has shown how nearly half of the UK big business workforce would like to set up their own company, but fears around financial management and redtape are stopping them.
02 Mar 2020
26 Feb 2020
For more than 20 years, Garanti BBVA has been leading and actively contributing to the development of Internet and mobile banking in Turkey. Last year was full of advances, prompting research firm Forrester to name Garanti BBVA’s mobile application as the second best in the world, only after BBVA Spain’s application.
12 Feb 2020
BBVA’s Executive Board Member analyzed in Frankfurt the main challenges that Europe will face in the decade ahead and how they will affect banks. José Manuel González-Páramo noted that, on top of political and economic challenges, Europe will need to tackle “the double disruption that digital transformation and climate change will bring” and which will impact not only its economy, but also its financial institutions.
05 Feb 2020
As BBVA last week unveiled a new set of strategic priorities to help strengthen its purpose, it also shared an update on its digital transformation.
31 Jan 2020
Did you know? There are more than 1300 different roles within BBVA—and they all play a critical role in creating opportunities for our customers. Over the coming months, we’ll be profiling some team members and sharing how they’re Working for Our Customers.
27 Jan 2020
Holvi, the BBVA-owned digital banking specialist for self-employed business owners, has announced it is expanding into its third core market – the United Kingdom.
16 Jan 2020
Garanti BBVA is the only private Turkish bank participating in Turkey’s blockchain network, the BiGA Digital Asset Transform Platform, developed by Istanbul Clearing, Settlement and Custody Bank (Takasbank). For the first time, Garanti BBVA carried out blockchain transfers in real time with other participating banks.
14 Jan 2020
For the third year in a row, Garanti BBVA won the awards for the “Best Mobile App” in Turkey and the “Best Consumer Digital Bank” in Turkey at the 2019 World Finance Digital Banking Awards. This recognition demonstrates once again that Garanti BBVA is a leader in the banking sector, with innovative digital banking products and services.
09 Jan 2020
08 Jan 2020
As part of Garanti BBVA’s goal to enhance customer experience on the go, the bank is now offering customer service on a corporate WhatsApp account. The new WhatsApp service allows customers to resolve their problems quickly and get detailed information on the bank’s products and services – all on a channel they already use on a daily basis.
07 Jan 2020
Garanti BBVA customers carry out more than 88 percent of their non-cash transactions without ever setting foot in a branch — using either the mobile banking app, the website, or ATMs.
In this installment on how BBVA USA’s Head of Retail Banking Murat Çağri Süzer helped BBVA USA achieve notable branch productivity over the course of two years, we take a look at the importance of digitizing products for increased convenience and efficiency for both customers and branch employees.