Customer satisfaction and protection
The COVID-19 crisis is pushing vulnerable groups – those bearing the economic brunt of the crisis – to the limit. Leora Klapper, lead economist of the World Bank’s Development Research Group and member of the Advisory Board of the BBVA Center for Financial Education and Capability, analyzes the key factors to boosting these groups’ economic resilience and promoting their financial inclusion.
29 Jul 2020
Advances in artificial intelligence and mobile technology have led many banks to consider using virtual assistants to provide their customers with personal and portable financial managers. In this article, BBVA design manager, Julián García Ruiz, describes the challenge BBVA undertook and the path that led to the creation of the bank’s virtual assistant, Blue.
28 Jul 2020
BBVA’s Turkish unit has been recognized as the ‘Best Retail Bank’ in the country for six consecutive years. It has also been named ‘Europe’s Best Retail Bank’ for the third time.
10 Jul 2020
11 May 2020
31 Mar 2020
In an attempt to capitalize on coronavirus fears, scammers are launching new phishing campaigns with false tips against the virus or links to purchase personal protective equipment to spread their malware among victims or steal their personal information.
24 Mar 2020
Given the climate of uncertainty created by the rapid expansion of COVID-19, the respiratory disease caused by the novel coronavirus, it is becoming increasingly relevant to recognize reliable information and avoid spreading online. These are some of the tips provided by UNESCO to achieve this.
13 Mar 2020
10 Mar 2020
Unequivocally identifying people online and respecting their privacy remain major challenges for companies and a growing cause of concern for users. Covault is committed to a model whereby banks take on the role of the verifiers of users’ data, which is in keeping with the trend within the ecosystem.
17 Jan 2020
A new toolkit designed to explain the power of artificial intelligence (AI) and to standardise its use has been launched by the World Economic Forum with help from BBVA.
27 Nov 2019
“Good morning, we’re calling from technical support. We’ve detected problems with your equipment and if they aren’t resolved soon, your computer will stop working.” This is how one of the oldest IT scams of all time usually starts off, a scam that has reemerged as the value of data has soared, a technical support scam also popularly known as the Microsoft hoax.
04 Nov 2019
07 May 2019
Garanti Bank provides its SME clients a dedicated in-branch customer relationship manager who support clients in their banking needs. Now, these clients have access to a new service: Central Customer Service (Merkezi Müşteri Hizmetleri, or MHT). This new structure aims to provide clients a faster response to queries and transactions when the volume of requests is high
13 Mar 2019
Garanti Bank recently published its 2018 Integrated Annual Report with an important new feature. The report includes a “True Stories” theme this year: real stories about the experiences Garanti employees have had with customers across Turkey, in their own words. Garanti is the first and only bank in Turkey to publish an integrated annual report that includes information on the value the bank creates for customers.
06 Feb 2019
BBVA Compass Sales and Service Advisor Rebecca Alexis has “nothing but veterans” in her family. It’s one of the biggest reasons she allocates so much of her professional and personal time helping them with her financial expertise.
29 Nov 2018
Now that using a cell phone and computer has become an everyday part of life, it’s important to be aware of the different types of online threats. Phishing, vishing and smishing are just a few of the online scams cybercriminals use to steal private data, but this can be avoided through information and preventative action.
02 Oct 2018
Switzerland is the global center of private banking and a country many investors go to in search of diversification. But private banking is much more than that. It involves constant striving to understand the complexity of the financial markets in order to offer customers the best advice possible.
11 Jul 2018
One year ago, BBVA Compass globally introduced a set of values to help execute its mission of bringing the age of opportunity to everyone.
02 Mar 2018
Fair-trade coffee, quality guarantee, ecological tomatoes… consumers read the labels on the things they eat. But is there any way of checking that what they say is correct? In order to do so, you would need a register of the processes to which the product has been submitted, something blockchain can do.
20 Feb 2018
Switzerland is currently the world’s largest private banking center, accounting for 25% of the global market. The country has a deep-rooted wealth management tradition, offering the perfect combination of experience, precision and a strong work ethic within a highly unstable geopolitical environment.
12 Jan 2018
08 Dec 2017
The global remittance market is slated to be at an all-time high in 2017, according to BBVA Research’s Yearbook of Migration and Remittances, and the U.S. has the lionshare of the market.
17 Nov 2017
The TCR principles are the foundation of the roadmap BBVA wants to follow to achieve its goal of becoming the leading bank in transparency, clarity and responsibility. Still, there’s a long road ahead, one that requires work on two essential levels: traditional and digital banking.
01 Sep 2017
As Houston, surrounding areas and the state of Texas turn their efforts to the rebuilding phase in the aftermath of Hurricane Harvey, so do small businesses to ensure their operations continue to serve clients and communities.
03 Jul 2017
How does BBVA measure customer satisfaction? The answer lies in three letters: NPS (Net Promoter Score). This methodology allows BBVA to listen to its customers and take action to improve their experience.