Customer satisfaction and protection
BBVA Compass Sales and Service Advisor Rebecca Alexis has “nothing but veterans” in her family. It’s one of the biggest reasons she allocates so much of her professional and personal time helping them with her financial expertise.
02 Oct 2018
Switzerland is the global center of private banking and a country many investors go to in search of diversification. But private banking is much more than that. It involves constant striving to understand the complexity of the financial markets in order to offer customers the best advice possible.
11 Jul 2018
One year ago, BBVA Compass globally introduced a set of values to help execute its mission of bringing the age of opportunity to everyone.
02 Mar 2018
Fair-trade coffee, quality guarantee, ecological tomatoes… consumers read the labels on the things they eat. But is there any way of checking that what they say is correct? In order to do so, you would need a register of the processes to which the product has been submitted, something blockchain can do.
20 Feb 2018
Switzerland is currently the world’s largest private banking center, accounting for 25% of the global market. The country has a deep-rooted wealth management tradition, offering the perfect combination of experience, precision and a strong work ethic within a highly unstable geopolitical environment.
12 Jan 2018
08 Dec 2017
The global remittance market is slated to be at an all-time high in 2017, according to BBVA Research’s Yearbook of Migration and Remittances, and the U.S. has the lionshare of the market.
17 Nov 2017
The TCR principles are the foundation of the roadmap BBVA wants to follow to achieve its goal of becoming the leading bank in transparency, clarity and responsibility. Still, there’s a long road ahead, one that requires work on two essential levels: traditional and digital banking.
01 Sep 2017
As Houston, surrounding areas and the state of Texas turn their efforts to the rebuilding phase in the aftermath of Hurricane Harvey, so do small businesses to ensure their operations continue to serve clients and communities.
03 Jul 2017
How does BBVA measure customer satisfaction? The answer lies in three letters: NPS (Net Promoter Score). This methodology allows BBVA to listen to its customers and take action to improve their experience.